Encounter Error Code 0x80010643 when install a Role or Feature in Server Manager under Windows Server 2008 R2

1 month plus ago, when I was trying to DCPromo a Server to be a Domain Controller in my environment and I encountered an error that really freak me out! Fatal Error Code 0x80010643.

Error Message is:

“Attempt to install “Role/Feature Name” failed with error code 0x80010643. Fatal error during installation.”

I was like wow… Something wrong with my DNS? or Some firewall rules that my network engineer has amended wrongly?

But after troubleshooting a while, I decided to perform the standard drill… removing of our friend antivirus software (FOR A WHILE)! And guess what? I can now DCPROMO! COOL~

Of course, after the DCPromo, I re-install the antivirus software and patch it up-to-date! Smile

Then today.. my another team ask me if we have encounter issue when adding Windows Deployment Services (WDS).

I look at the error message and the error code is the same. This time, we search online and found that McAfee had acknowledge that it is a bug and published an article on their knowledge base website as follow:

https://kc.mcafee.com/corporate/index?page=content&id=KB75075&cat=CORP_VIRUSSCAN_ENTERPRISE&actp=LIST

 

So, if your environment is having the following combination:

  • McAfee VirusScan Enterprise 8.8 (unpatched)
  • McAfee VirusScan Enterprise 8.7 (with Patch 5)
  • Microsoft Windows 2008 R2

Please following the instruction as stated in the McAfee Knowledgebase. Either you upgrade to VSE 8.8 Patch 2 or… perform workaround as follow:

————– Extracted from the Website —————————-

Use the following steps to temporarily disable the rule triggered during the Windows Role or Feature installation:

  1. Disable Report and Block on Access Protection Rules that protect McAfee processes and directories:
    1. Click Start, Programs, McAfee, VirusScan Console.
    2. Right-click Access Protection, and select Properties.
    3. Select Common Standard Protection.
    4. Deselect Report and Block for Prevent modification of McAfee files and settings.
    5. Deselect Report and Block for Prevent termination of McAfee processes.
    6. Click OK.
    7. Exit the VirusScan Console.
  2. Install the Windows Role or Feature.
  3. Revert back to the previous configuration.
  4. Enable Report and Block on Access Protection Rules that protect McAfee processes and directories

————– Extracted from the Website —————————-

Have Fun folks!…. Now, we need to work on a plan to upgrade VSE~

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